Privacy Policy

This Privacy Policy explains how Capital Tree Management ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or use our services.

1. Data we collect We may collect the following personal data:

Name, email address, phone number, and address for quotes, bookings, and communications.
Information you provide via contact forms, emails, or phone calls.
Technical information such as IP address, browser type, and device information when you visit our website.

2. How we use your data We use your personal data to:

Provide and manage tree surgery and arboricultural services.
Respond to enquiries and provide quotes.
Send information relevant to our services or updates if you have opted in.
Improve our website and services by analysing how users interact with the site.

3. Sharing your data We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist with our operations (e.g., IT support, website hosting), but only for the purposes outlined above.

4. Legal basis for processing We process personal data based on consent, contractual necessity, or legitimate interests as permitted under the UK GDPR and Data Protection Act 2018.

5. Data retention We will retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

6. Your rights You have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to processing or request restrictions on your data.
Withdraw consent where applicable.

7. Security We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Cookies and tracking Use of our website is also subject to our Cookie Policy.

9. Changes to this policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact us If you have any questions about this Privacy Policy or how your data is handled, please contact Capital Tree Management via our website contact form.